FAQ Private Intranet


Private Intranet

Do I still need antivirus software on my own PC?

Absolutely.  Although ScalIT actively scans emails, documents, and files stored on your company servers, that does not protect your individual computer from other external threats.  It is always best to have a multifaceted defense against viruses, spyware, and other malware.  ScalIT suggests always having current editions of a quality antivirus, firewall, and spyware applications, with all kept up to date.  Some companies provide a holistic product that contains a whole suite of security applications within it, such as Norton 360, while others provide individual applications requiring you to assemble your own suite.  Which ever method you choose, be certain to keep your security applications up to date not just with the latest virus definitions, but with the latest application engines, too.  This requires you to occassionally manually check with your software manufacturers website to see if a version update is available.  Most security software providers sell their products as one year subscriptions, which entitles you to any upgrades they release to their products during that year you are currently subscribed to, in addition to virus definition updates.

How do I back up my documents and information?

All ScalIT web applications are backed up on a nightly basis. Anything that you put into a ScalIT web application is backed up, so you do not need to back up items.

Why am I unable to search for words in some .pdf files?

Documents and .pdf files that are generated via conversion from an application directly (i.e. saving a Word or Excel document as a .pdf from within Word or Excel itself) contain the actual words and numbers included in the original document themselves. Therefore, .pdf files made in this method are easily indexed and searched for. When .pdf files are made by scanners or copiers, they are actually images, or pictures, of the documents. Since only a graphical representation of the documents is in the .pdf itself in this instance, the individual words and numbers are not available to be indexed and searched.

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