FAQ General Questions



Can I still use ScalIT if my company already has a domain and a website?

Yes, you can.  If you already own your own corporate domain (i.e. yourcompany.com or yourcompany.net), you can still use ScalIT.  You will just have to modify your domain’s MX records to point to the appropriate ScalIT mail server and web server.  ScalIT will provide you with those settings.  It is just that simple. 

If you do not already have a corporate domain, ScalIT will help you acquire one, configure it, and manage it.  The cost of obtaining a domain and keeping it renewed is included in the many services ScalIT provides.

Can I use my ScalIT email account to conduct mass email campaigns?

Federal laws are very strict when it comes to conducting mass email campaigns. Standard ScalIT email accounts are not to be used for mass email marketing campaigns. If you would like to conduct mass mailings or marketing campaigns, please contact us to make arrangements to set up an account to enable mass mailings or marketing campaigns that are acceptable under the Federal CAN-SPAM Act.

Can I use ScalIT with other devices, such as my iPhone, Android, Blackberry, etc.?

Yes. ScalIT email and calendaring is designed to work with most mobile devices and applications using standard protocols. We strongly recommend using IMAP for email, as this allows multiple clients (i.e. your computer and your phone) to always remain in sync with each other.  CalDAV allows and calendaring to be synced to your mobile device in addition to your email, while CardDAV does the same for contacts. IMAP only keeps your email in sync. Also, if your mobile device has a web browser, ScalIT has provided a web interface optimized for the smaller screens of mobile devices in order to access your ScalIT email, contacts, and calendar. Be sure to select the “Mobile” option from your web email login screen when accessing your email from your mobile device.

Can you suggest any free software that works well with ScalIT?

ScalIT web applications are designed to work with most popular standards and protocols.  This means that it should work equally well with OpenOffice.org as it does with Microsoft Office, with a Mac as well as with Windows, etc.  Here are some popular and robust open source applications that are available for free download and usage:

Email and Calendaring

Thunderbird with the Lightning and Zindus Addons

Office Suite (Word Processing, Spreadsheet, etc.)


Instant Message Software



ScalIT web applications also work well on there own, as web applications, and with popular commercial applications, such as Microsoft Office, Apple Mail, iCal, and iChat, and many others.

Do I need Microsoft Office in order to use ScalIT?

No, you do not need Microsoft Office in order to use ScalIT. For your email, calendaring, and contacts, you may use ScalIT with its provided web interface, or you may choose to use it with Outlook, Thunderbird, Apple Mac Mail, etc. ScalIT’s file and document management software works with its own web interface to create company intranet sites and pages. It is also designed to work with imported documents, spreadsheets, images, etc. It recognizes documents made in Microsoft Office formats (i.e. .doc, .xls, .ppt, etc.), as well as those made conforming to the Open Document Format (supported by OpenOffice.org, LibreOffice, newer versions of Microsoft Office, Star Office, and many other applications). The ScalIT file and document management system also recognizes .pdf files, most pictures files, and many other file types. ScalIT’s Contact Management applications is fully web based, but also works with documents made in other applications. ScalIT Instant Messenger works with the provided web-based application, or with other popular chatting applications, such as iChat or Pidgin.

Do I still need antivirus software on my own PC?

Absolutely.  Although ScalIT actively scans emails, documents, and files stored on your company servers, that does not protect your individual computer from other external threats.  It is always best to have a multifaceted defense against viruses, spyware, and other malware.  ScalIT suggests always having current editions of a quality antivirus, firewall, and spyware applications, with all kept up to date.  Some companies provide a holistic product that contains a whole suite of security applications within it, such as Norton 360, while others provide individual applications requiring you to assemble your own suite.  Which ever method you choose, be certain to keep your security applications up to date not just with the latest virus definitions, but with the latest application engines, too.  This requires you to occassionally manually check with your software manufacturers website to see if a version update is available.  Most security software providers sell their products as one year subscriptions, which entitles you to any upgrades they release to their products during that year you are currently subscribed to, in addition to virus definition updates.

How do I back up my documents and information?

All ScalIT web applications are backed up on a nightly basis. Anything that you put into a ScalIT web application is backed up, so you do not need to back up items.

What operating sytems does ScalIT work with?

ScalIT is designed to be platform agnostic, i.e. it should work with any standards compliant computer or device. It works with Microsoft Windows, Apple Mac, and most Linux distributions.

Why am I unable to search for words in some .pdf files?

Documents and .pdf files that are generated via conversion from an application directly (i.e. saving a Word or Excel document as a .pdf from within Word or Excel itself) contain the actual words and numbers included in the original document themselves. Therefore, .pdf files made in this method are easily indexed and searched for. When .pdf files are made by scanners or copiers, they are actually images, or pictures, of the documents. Since only a graphical representation of the documents is in the .pdf itself in this instance, the individual words and numbers are not available to be indexed and searched.

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